Terms of Service
1. Who We Are & Acceptance of These Terms
The PlanMyTrip24 mobile application, the website planmytrip24.com, and related services (together, the “Service”) are operated by:
[FULL LEGAL NAME], an individual (persona física) residing in Mexico
[POSTAL ADDRESS]
Email: support@planmytrip24.com
(the “Operator”, “we”, “us”, “our”).
These Terms of Service (the “Terms”) are a binding agreement between you and the Operator. You accept them by ticking the acceptance checkbox when you create an account, by confirming an updated version when prompted in the app, or by continuing to use the Service after a change becomes effective. If you do not agree, do not use the Service.
Each version of these Terms carries a version identifier (the date above). We keep a record of the version you accepted, when, and in which language. If we make material changes, the app will ask you to review and accept the new version before you continue; for significant changes we will give reasonable advance notice where required by law. In some jurisdictions (including Germany) continued use alone does not constitute acceptance — in those jurisdictions your express in-app confirmation is what binds you.
The Terms are drafted in English and provided in German as a courtesy. To the extent permitted by applicable law, the English version prevails in case of conflict; where local law requires the local-language version to prevail for consumers, it does.
2. Eligibility & Your Account
- You must be at least 18 years old to create an account or use the Service. We verify this against the date of birth you provide at signup. The Service is not directed at children or minors.
- You must provide accurate registration information and keep it up to date.
- You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@planmytrip24.com if you suspect unauthorized use.
- One account per person; accounts are personal and non-transferable.
3. What the Service Is — and What It Is Not
PlanMyTrip24 is a software tool for planning and organizing travel: it helps you build itineraries, discover attractions, store your own reservations and documents, split expenses with companions, track flights you enter, and view weather and destination information.
PlanMyTrip24 is not a travel agency, tour operator, booking platform, or travel intermediary. We do not:
- sell, resell, offer, broker, arrange, or bundle any travel service (flights, accommodation, tours, tickets, insurance, transport, or packages);
- act as your agent or as the agent of any travel provider;
- process any booking or payment for third-party travel services;
- organize “package travel” or “linked travel arrangements” within the meaning of Directive (EU) 2015/2302, the UK Package Travel Regulations 2018, or comparable laws — the Service provides information and redirection only.
Any travel service you book — even one you found through the Service — is provided by an independent third party under that party’s own terms, at your own initiative and risk.
4. AI-Generated Content
Substantial parts of the Service’s content are generated by artificial-intelligence systems (large language models operated by third-party providers such as Google, xAI, OpenAI, and Groq). This includes, without limitation: itineraries and day plans, the travel-assistant chat, city insights and insider tips, destination descriptions, restaurant/food/souvenir suggestions, travel-deal cards, and machine translations of content into your language.
You agree that:
- you will independently verify all information material to your trip before relying on it — including opening hours, prices, availability, addresses, transport connections, safety conditions, entry/visa/vaccination requirements, and local laws — using official or primary sources;
- AI output is not professional advice of any kind (not legal, medical, safety, immigration, financial, or other advice);
- we make no representation that AI-suggested places, activities, or routes are suitable, safe, open, lawful, or appropriate for you or your companions;
- to the maximum extent permitted by law, we are not liable for any loss arising from reliance on AI-generated or machine-translated content.
5. Third-Party Links, Booking Partners & Affiliate Disclosure
The Service displays links, buttons, and “deals” that open external websites and apps of independent travel providers and aggregators — for example Expedia, Trip.com, Check24, GetYourGuide, Viator, Klook, Tiqets, Civitatis, and others (each a “Partner”).
Affiliate disclosure: some outbound links contain affiliate or tracking parameters, and we may receive a commission from a Partner if you click a link or complete a purchase on the Partner’s site. This does not change the price you pay. Deal cards and partner links are a form of advertising/commercial referral.
You acknowledge and agree that:
- when you follow such a link you leave the Service; everything that happens afterwards (search results, prices, availability, booking, payment, fulfilment, changes, cancellations, refunds, customer support) is governed solely by the Partner’s own terms and privacy policy;
- any contract you conclude is solely between you and the Partner or the underlying travel provider; we are not a party to it, do not guarantee it, and assume no responsibility or liability for it;
- Partners and providers are independent contractors, not our agents, employees, or partners in a legal sense; we do not supervise or control them;
- prices, discounts, or availability shown inside the Service (including AI-generated deal estimates) are indicative only and may differ from what the Partner actually offers; the Partner’s checkout price is the only binding price;
- partner links may open general search pages rather than a specific offer — always verify the details on the Partner’s site before booking;
- to the maximum extent permitted by law, we are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Partner or travel provider, or for any personal injury, death, property damage, or other loss arising from a travel service booked with a third party.
6. Third-Party Data (Maps, Places, Weather, Flights, Exchange Rates, Images)
The Service displays data obtained from external sources, including Google Maps/Places (place details, photos, ratings, opening hours), Mapbox (maps and routing), Open-Meteo (weather), AeroDataBox (flight status), exchangerate-api.com (currency rates), and stock-image providers. This data is passed on to you as received, without verification. In particular:
- Flight information (status, delays, gates, times) is informational only and may be wrong or stale — always confirm with your airline or airport before making decisions;
- Weather forecasts are inherently uncertain and provided without warranty;
- Opening hours, prices, ratings, and contact details of attractions change frequently — verify with the venue;
- Currency conversions are approximate mid-market snapshots, not offers of exchange;
- Map data and directions may be inaccurate or unsuitable for your mode of travel; use official signage and your own judgment, especially while driving.
Use of Google Maps/Places data within the Service is additionally subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy; use of Mapbox is subject to Mapbox’s terms.
7. Your Content & Trip Collaboration
You may upload or create content in the Service — trip notes, reservations, files (e.g. tickets and booking confirmations), receipts, expenses, photos, and feedback (“User Content”). You retain ownership of your User Content.
You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and transmit your User Content solely as needed to operate, provide, secure, and improve the Service (including showing shared trips to the trip members you invite). This license ends when you delete the content or your account, except for content already shared with other users (their copies of shared trip data may persist) and backups kept for a limited period.
You are solely responsible for your User Content. You warrant that you have the necessary rights to it and that it does not infringe third-party rights or violate any law. We may remove or disable User Content that we reasonably believe violates these Terms or the law, and files are automatically scanned for malware and may be blocked or deleted.
Trip sharing: if you invite others to a trip, they can see and (depending on role) edit the trip’s content, including reservations, notes, files, and expenses you add to that trip. Invite only people you trust. Expense-splitting features are calculation aids only — we are not a party to, and do not enforce, settlements between trip members, and we are not a payment service.
8. Secure Document Vault — Zero-Knowledge Encryption
The document vault encrypts your files on your device with a passphrase known only to you. We never receive your passphrase and technically cannot read, recover, or reset your vault contents.
9. Subscriptions, Free Trial & In-App Purchases
- The Service offers a free tier with usage limits (e.g. number of trips, trip members, tracked flights, stored files, PDF exports) and a paid Premium subscription (weekly, monthly, quarterly, or annual) with higher limits. We may reasonably adjust free-tier limits and features over time; material reductions for existing paid subscribers apply from the next renewal at the earliest.
- Subscriptions are purchased exclusively through Apple’s App Store or Google Play. Billing, payment data, renewal, cancellation, and refunds are handled by Apple or Google under their terms. We do not receive or store your card details.
- Auto-renewal: subscriptions renew automatically for successive periods at the then-current price unless you cancel via your App Store / Google Play subscription settings at least 24 hours before the end of the current period. Deleting the app does not cancel a subscription.
- Free trial: new subscribers may be offered an introductory free trial (currently 30 days). Unless you cancel before the trial ends, it converts automatically into a paid subscription.
- Refunds are governed by Apple/Google policies and applicable law; statutory rights remain unaffected.
10. Right of Withdrawal (Consumers in the EU, UK & Similar Jurisdictions)
If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with an equivalent statutory withdrawal right, you generally have 14 days to withdraw from a contract for digital services without giving reasons. Because subscriptions are sold through Apple and Google as the merchants of record, please exercise withdrawal and refund rights through the respective store (Apple “Report a Problem” / Google Play refund flow); both provide processes that satisfy these rights. Where you request that a digital service begin immediately during the withdrawal period, you may owe a proportionate amount for the service already provided, or the right may lapse upon full performance, as provided by applicable law.
11. Acceptable Use
You must not:
- use the Service for any unlawful purpose or in violation of these Terms;
- upload malware or content that is illegal, infringing, defamatory, hateful, or harassing;
- attempt to probe, breach, or circumvent security or usage limits (including free-tier limits), or interfere with the Service’s operation;
- scrape, harvest, or bulk-extract content or data from the Service, or access it by automated means other than published interfaces;
- reverse engineer the app except to the extent a mandatory statute permits it;
- use AI features to generate content that violates law or third-party rights, or attempt to manipulate the AI assistant into ignoring its safeguards;
- resell, sublicense, or commercially exploit the Service without our written consent;
- impersonate others or misrepresent your affiliation.
12. Intellectual Property & Copyright Complaints
The Service — including its software, design, logos, text, and the selection and arrangement of content, but excluding User Content and third-party content — is owned by the Operator or its licensors and protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable license to use the app for your own private, non-commercial travel planning. Third-party content (e.g. Google Places data, partner logos, stock images) remains the property of its respective owners.
If you believe content available through the Service infringes your copyright, email support@planmytrip24.com with (a) identification of the work, (b) the location of the allegedly infringing material, (c) your contact details, (d) a good-faith statement that the use is unauthorized, and (e) a statement, under penalty of perjury where applicable, that your notice is accurate and you are the rights holder or authorized to act. We will review and, where appropriate, remove or disable the material.
13. Privacy
Our Privacy Policy explains what personal data we process, why, with which service providers, and what rights you have. It forms part of your relationship with us but is not a contractual term you negotiate — where required, we rely on the legal bases described there.
14. Disclaimers of Warranties
To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted, error-free, or secure operation. We do not warrant that any content (including AI-generated content and third-party data) is accurate, complete, current, or reliable, or that defects will be corrected.
For consumers in the EU/UK: nothing in this section limits the statutory conformity rights you have for digital content and services (e.g. under Directive (EU) 2019/770 and its national implementations, or the UK Consumer Rights Act 2015), or any other rights that cannot be waived by contract.
15. Limitation of Liability
To the maximum extent permitted by applicable law:
- we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, missed connections, missed reservations, ruined holidays, travel disruption, or costs of substitute services, arising out of or related to the Service;
- our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us (via app-store subscriptions attributable to us) in the 12 months before the event giving rise to the claim, or (b) USD 50;
- we are not liable for events outside our reasonable control (force majeure), including outages of third-party providers, app stores, networks, or data sources.
Exceptions — nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; harm caused by our intent (dolo) or gross negligence; fraud or fraudulent misrepresentation; breach of guarantees we expressly gave; or any other liability that cannot be excluded or limited under applicable law (including, for users in Germany, liability under the Produkthaftungsgesetz and, in cases of simple negligence, breach of essential contractual obligations (Kardinalpflichten) — where liability is then limited to the foreseeable damage typical for this type of contract).
16. Indemnification
To the extent permitted by applicable law (and except where you are a consumer and mandatory law does not allow it), you will indemnify and hold the Operator harmless from third-party claims, damages, and reasonable costs (including legal fees) arising from your User Content, your violation of these Terms, or your violation of law or third-party rights in connection with the Service.
17. Term, Suspension & Termination
- You may stop using the Service at any time and delete your account in the app (Account → Delete Account). Deletion is permanent; see the Privacy Policy for what little is retained and why.
- We may suspend or terminate your access, with reasonable notice where required by law (or immediately for serious violations, legal necessity, or security threats), if you materially breach these Terms, if we must do so by law, or if we discontinue the Service. Where we discontinue the Service entirely, we will give reasonable advance notice.
- Sections that by their nature should survive termination (including 4–6, 12, 14–16, 19) survive.
18. Changes to the Service & These Terms
We continuously develop the Service and may add, change, or remove features, including for legal, security, technical, or business reasons, taking your reasonable interests into account. We may amend these Terms prospectively; material amendments will be presented in the app for your review and acceptance, and we will give advance notice where required. If you do not accept an amended version you must stop using the Service; you may delete your account at any time, and if you have a current paid period you may continue under the prior terms until its end or receive a pro-rata remedy where the law so requires.
19. Governing Law, Consumer Protections & Disputes
These Terms are governed by the laws of the United Mexican States, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.
Mandatory consumer protections remain untouched: if you are a consumer habitually resident in the EU, UK, Switzerland, Japan, South Korea, the United States, or any other jurisdiction whose law grants you protections that cannot be derogated from by agreement, you retain the benefit of those protections and the right to bring or defend proceedings in the courts of your place of residence, notwithstanding the choice of Mexican law. Nothing in these Terms limits rights you have under mandatory local consumer-protection law (including, in Mexico, the Ley Federal de Protección al Consumidor, enforced by PROFECO).
Dispute resolution: please contact support@planmytrip24.com first — most issues can be resolved informally. The European Commission’s Online Dispute Resolution platform has been discontinued; EU consumers can find recognized national dispute-resolution bodies via the European Consumer Centres. We are not obliged and do not undertake to participate in dispute-settlement proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German VSBG.
20. App Store Terms (Apple & Google)
If you downloaded the app from Apple’s App Store: these Terms are between you and the Operator only, not Apple. Apple has no obligation to provide maintenance or support and no warranty obligation beyond refunding the purchase price (if any); Apple is not responsible for claims relating to the app (product liability, regulatory compliance, consumer-protection or IP claims), and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. You represent you are not in a US-embargoed country or on a US restricted-parties list. Equivalent provisions apply to Google Play under Google’s terms of service.
21. Miscellaneous
- Severability: if a provision is held invalid, the remainder stays in force; the invalid provision is replaced by what comes closest to its economic intent within legal limits.
- Assignment: you may not assign these Terms; we may assign them to a legal successor of the Service (e.g. a company the Operator forms), with notice to you.
- No waiver: failure to enforce a provision is not a waiver.
- Entire agreement: these Terms and the Privacy Policy are the entire agreement regarding the Service.
- Contact: support@planmytrip24.com.