Support
Contact us
- Email: contact@traveluns.com — the fastest route for everything: account problems, billing questions, bug reports, privacy requests.
- From inside the app: Account → Help Center, or Account → Manage Subscription → Request a refund → Chat with Support. Messages sent this way arrive with your plan and purchase details already attached.
- We reply by email. Please allow a couple of business days.
First Class subscriptions
First Class is sold only inside the mobile app, through the Apple App Store or Google Play. Those stores are the merchant of record: they handle billing, taxes, renewals, cancellations and refunds. We never see or store your card details, and subscriptions cannot be bought on this website.
- Plans: weekly and annual. The exact prices, currency and any current welcome offer are shown on the subscription screen before you confirm.
- Auto-renewal: subscriptions renew automatically at the then-current price unless cancelled at least 24 hours before the end of the period.
- Welcome offer: new members may be offered a discounted first year. It renews at the standard price afterwards, and each store account can use one such offer.
Manage or cancel your subscription
Deleting the app does not cancel a subscription. Cancel through the store you bought it from:
- iPhone / iPad: Settings → tap your name → Subscriptions → Traveluns → Cancel Subscription. You can also open apps.apple.com/account/subscriptions, or use Account → Manage Subscription in the app.
- Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Traveluns → Cancel.
Cancelling stops the next charge. You keep First Class until the end of the period you have already paid for.
Request a refund
Because Apple and Google are the merchants of record, refunds are requested from them, not from us. We cannot issue a store refund on your behalf.
- Apple: in the app, Account → Manage Subscription → Request a refund opens Apple's own refund flow. You can also go to reportaproblem.apple.com.
- Google Play: see Google's refund guide.
Before you do, it is worth writing to us — most refund requests turn out to be something broken in a trip that we can fix quickly. Either way, the refund option stays open to you. Full details are in our Subscription & Refund Policy.
Restore a purchase
New phone, reinstalled the app, or First Class not showing? Open Account → Manage Subscription → Restore purchases while signed in to the same store account you bought with. If it still does not appear, email us.
Account and privacy
- Delete your account: Account → Delete Account in the app. This is permanent and is confirmed with your password and an emailed code.
- Data requests: to access, correct, delete or port your data, or to object to processing, write to contact@traveluns.com. See the Privacy Policy.
- Report content or a user: use the Report option on the item itself, or email us. We review reports within 24 hours.
Who operates Traveluns
Traveluns is operated by Kevin Meda Rodriguez, an individual (persona física) domiciled in Alcaldía Coyoacán, Ciudad de México, Mexico (full address available on request and in Section 1 of the Privacy Policy). Contact: contact@traveluns.com.